Sales Policy

Effective Date: December 12, 2024

At Oril Handbags, we are committed to providing a seamless shopping experience for all of our customers. This Sales Policy outlines the terms and conditions of your purchase with us, including how we handle orders, payments, pricing, shipping, and delivery.

1. Product Availability

  • Product Information: We make every effort to ensure that the information provided on our website is accurate, including product descriptions, images, and prices. However, due to the possibility of human error or technical issues, we cannot guarantee that all product descriptions or prices are free from inaccuracies. If there is a mistake with pricing or availability, we will notify you and seek your approval before proceeding with your order.
  • Stock Levels: All products are subject to availability. In the event that a product becomes out of stock after your order is placed, we will notify you immediately and offer a replacement or a refund, depending on your preference.

2. Ordering Process

  • Placing an Order: When you place an order on our website, you will be required to provide your personal and payment information. After submitting your order, you will receive an email confirmation with your order details. This confirmation does not signify an acceptance of your order, as we reserve the right to refuse or cancel orders for various reasons, including but not limited to pricing errors or product unavailability.
  • Order Acceptance: An order is not considered accepted until we have processed and confirmed it. You will receive a second email once your order is shipped, which will include tracking information.

3. Pricing and Payment

  • Pricing: All prices are listed in USD and are inclusive of applicable taxes, unless otherwise stated. We strive to ensure our prices are accurate; however, if an error occurs, we will notify you before completing the order. The price you pay will be the price quoted at the time of your order.
  • Payment: We accept payment through various methods, including credit/debit cards, PayPal, and other secure payment systems. Payment must be received before your order is processed and shipped.

4. Shipping and Delivery

  • Shipping Rates: Shipping rates are calculated at checkout based on the destination and the weight of the products. We offer various shipping options, including standard and expedited shipping.
  • Delivery Time: Delivery times depend on the shipping method selected at checkout and the destination. While we aim to process orders as quickly as possible, please allow extra time during peak seasons.
  • International Shipping: For international orders, customers are responsible for any customs duties, taxes, and import fees that may apply.

5. Damaged or Defective Products

  • Inspection: Upon receiving your order, please inspect the products for any visible damage. If a product is damaged or defective, please contact us immediately at info@orilhandbags.com so we can arrange for a replacement or refund.
  • Return for Damaged Products: Products damaged during shipping can be returned or exchanged within 30 days of receipt. Please keep the original packaging for the return process.

6. Cancellations and Modifications

  • Order Cancellations: You can cancel your order within 24 hours of placing it, provided that the order has not already been processed or shipped. Once an order has been shipped, cancellations cannot be processed.
  • Order Modifications: If you need to modify your order, please contact us as soon as possible. We cannot guarantee modifications once the order is processed or shipped.