Refund and Returns Policy
Effective Date: December 12, 2024
At Oril Handbags, we want you to love your purchase. If for any reason you’re not completely satisfied, we offer a straightforward Refund and Returns Policy to ensure that you are happy with your purchase. Please read the policy below to understand our return and refund process.
1. Eligibility for Returns and Refunds
We accept returns on most items within 30 days from the date of delivery. To qualify for a return, your item must be:
- In its original, unused, and unwashed condition.
- In its original packaging with all tags and labels intact.
- Free from damage, stains, or any signs of wear.
Exclusions: We do not accept returns or exchanges on sale items, gift cards, or personalized or custom-made products. Please ensure that you check the product details before purchasing.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Customer Service: Reach out to our customer service team at [email address] or via our website’s live chat within 30 days of receiving your order.
- Provide Order Details: Include your order number, the item(s) you wish to return, and the reason for your return.
- Return Authorization: Once your return request is approved, we will send you a Return Authorization Number (RAN) along with detailed instructions on how to return your items.
3. Shipping for Returns
- Return Shipping: You will be responsible for the cost of return shipping, unless the item is defective or we made an error with your order.
- Return Labels: In some cases, we may provide a return shipping label, and the cost will be deducted from your refund.
- Tracking: We recommend using a trackable shipping service when returning an item. Oril Handbags is not responsible for items lost or damaged in transit.
4. Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If the item is approved, we will process your refund to the original payment method.
- Refund Time: Refunds typically take 7-10 business days to process after the returned item has been received. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
- Partial Refunds: If your item is returned in a condition that does not meet our return policy (e.g., damaged, worn, missing tags), we reserve the right to issue a partial refund or deny the return.
5. Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange an item, you must return it for a refund and place a new order for the desired item.
6. Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately at [email address] with details and images of the issue. We will arrange for a free return and send a replacement or process a refund, depending on your preference.
7. Non-Returnable Items
The following items cannot be returned:
- Sale items or clearance items.
- Gift cards and vouchers.
- Customized or personalized products.
- Items not purchased through our official website.
8. Changes to This Policy
We reserve the right to update our Refund and Returns Policy at any time. If any changes are made, they will be posted on our website with an updated effective date. Please check back periodically to stay informed.
9. Contact Us
If you have any questions about our Refund and Returns Policy, please reach out to our customer service team at:
Oril Handbags
Address: 5678 Fashion Ave, Suite 200, Dallas, TX
Email: info@orilhandbags.site
Phone: (555) 987-6543